Privacy Policy

Last updated: 14 februari 2026

She Is Lux ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated luxury shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

Payment Information

  • Credit or debit card details

  • Payment account information

  • Transaction details

  • Payment confirmations

(Payments are securely processed through Shopify and certified payment providers.)

Account Information

  • Username

  • Password

  • Preferences and settings

Order & Transaction Information

  • Products viewed

  • Items added to cart or wishlist

  • Purchase history

  • Returns and cancellations

Communications

  • Information you provide when contacting customer support

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and similar technologies

Usage Information

  • How and when you access our website

  • Interaction data and browsing behavior

2. How We Collect Your Information

We collect personal information:

  • Directly from you (when you create an account, place an order, or contact us)

  • Automatically through cookies and tracking technologies

  • Through Shopify as our ecommerce platform

  • From service providers and marketing partners

3. How We Use Your Personal Information

We use your personal information for the following purposes:

 To Provide and Fulfill Orders

  • Process payments

  • Ship orders

  • Handle returns

  • Manage accounts

 Customer Support

  • Respond to inquiries

  • Provide assistance

 Marketing & Advertising

  • Send promotional emails (if you have opted in)

  • Display personalized advertisements

  • Recommend products based on your activity

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link.

 Security & Fraud Prevention

  • Protect against fraud

  • Secure our website

  • Monitor suspicious activity

 Legal Obligations

  • Comply with applicable laws

  • Respond to legal requests

4. Sharing of Personal Information

We only share personal information when necessary:

  • With Shopify, which powers our store

  • With payment processors

  • With shipping and logistics providers

  • With marketing and advertising partners

  • When required by law

We do not sell your personal information.

5. Shopify

Our store is hosted on Shopify. Shopify may process personal information in order to:

  • Operate the ecommerce platform

  • Process payments

  • Improve performance and services

For more information, please visit:
https://privacy.shopify.com

6. Cookies

We use cookies and similar technologies to:

  • Ensure website functionality

  • Remember your preferences

  • Improve marketing performance

You may disable cookies through your browser settings.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

8. Your Rights (EU / UK Residents)

If you reside in the European Union or United Kingdom, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Request data portability

  • Object to processing

  • Withdraw consent

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing your request.

9. Security

We implement appropriate technical and organizational safeguards to protect your personal information. However, no system is completely secure.

10. International Transfers

Your personal information may be transferred outside your country of residence, including outside the European Economic Area.

Where required, we rely on legally approved safeguards such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated revision date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 info@sheislux.com
📍 She Is Lux

For purposes of applicable data protection laws, She Is Lux is the data controller of your personal information.

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