At She is Lux, every order is handled with care — from the moment you place it to the moment it arrives at your door.
Processing Time
Orders are processed within 1–3 business days. Orders placed over the weekend will be processed the following Monday. Pre-order items require 8–10 business days before they are shipped out.
Delivery Time
Once your order has been dispatched, delivery typically takes 10–15 business days. Please note that occasional delays may occur due to carrier circumstances or weather conditions beyond our control.
Shipping Rates
We're proud to offer complimentary standard shipping on all orders — no minimum spend required. Your applicable shipping rate will always be shown clearly at checkout before payment is completed. We reserve the right to adjust our shipping rates at any time.
Order Tracking
Tracking details will become available within 2–3 business days after your order is placed. Keep an eye on your inbox — we'll keep you updated every step of the way.
Customs & Import Fees
Any import taxes or customs duties imposed by your country's authorities are not included in your order total and remain the responsibility of the customer.